Returns & Exchanges

At Taylor Custom Rings, we want you to be completely in love with your purchase; if you are not satisfied, we offer a 30-day window for returns and exchanges on standard collection items. Please note that fully customized designs and engraved pieces are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Secure Packaging

  Place your ring in its original presentation box and secure it within a shipping carton along with all original diamond certifications and documentation.

• 3.
  Ship Your Return

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the package is scanned for tracking purposes.

• 4.
  Inspection and Refund

  Once our master jewelers verify the item's condition, we will process your refund or exchange within 7-10 business days to your original payment method.