Frequently Asked Questions
Everything you need to know about your custom jewelry journey.
How long does it take to receive my custom ring?
Each piece is handcrafted to order. Standard production time is 4-6 weeks, plus shipping. If you need your ring sooner, please contact us regarding rush order availability.
Can I choose my own center stone?
Absolutely. We specialize in sourcing high-quality lab-grown diamonds, natural diamonds, and moissanites. You can work with our design team to select the perfect stone for your setting.
Do you offer international shipping?
Yes, we ship our custom jewelry worldwide via fully insured, secure couriers. Please note that international customers are responsible for any local duties or taxes incurred.
What is your return policy for custom designs?
Because each custom ring is made specifically for you, we cannot offer full refunds. However, we offer a 30-day exchange policy for store credit or alterations if the piece does not meet your expectations.
How do I find my ring size?
We recommend visiting a local jeweler to be sized professionally. Alternatively, you can request a complimentary ring sizer from our website to ensure a perfect fit before production begins.
Do you provide a warranty on your jewelry?
Yes, every Taylor Custom Rings piece comes with a limited lifetime warranty covering manufacturing defects. We also provide one complimentary cleaning and inspection per year.